Guest Blogger, Chris Johnson, Senior Curriculum Developer & Designer, Toyota Financial Services
It was decided Toyota Financial Services was migrating all their staff to a new customer relationship management platform.
The goal? Dramatically improve the customer’s experience when interacting with Toyota Financial Services (TFS). The approach: create an innovative, effective blended learning program for all existing call-center staff, completely revamp the onboarding program in a way that would directly improve key performance indicators (KPIs) and create training for a system and workflow that could change daily.Read More
By Carsten Bosselman, Associate Producer
They say the love of money is the root of evil. It’s a shame that we, as learning professionals, can’t use this argument when discussing the all-too-sensitive topic of budgets. Imagine the reactions of your key stakeholders when you walk into your project kick off meeting and say, “Don’t be stingy—can I have an unlimited budget on this project?”Read More
Richard Sites | vice president – training & marketing | @rhillsites
Happy New Year! Welcome to the time of year where you are either starting your New Year resolutions, procrastinating starting your resolutions, or exclaiming your dislike for the nonsense which is making New Year’s resolutions. I’ll let you decide to which group you belong.Read More
I had the pleasure of visiting a client in Texas a few short weeks ago to kick off a new e-learning project. Not only was the weather much more pleasurable than what we’ve lately been experiencing in Minnesota, but the meetings themselves were productive and fun.