by Linda Rening, instructional strategist
From the time we were children, most of us heard things like:
- Don’t be selfish
- Take turns
- Share your toys
- It is better to give than receive
- Remember the Golden Rule
I did some reading and discovered that generosity is extolled as part of every major world religion. In fact, generosity seems to be a universal part of being human. In the words of Mahatma Gandhi: Gentleness, self-sacrifice, and generosity are the exclusive possession of no one race or religion.
Who can argue with that?
And, what could all of this possibly have to do with e-learning?
Since Allen Interactions believes in teaching through challenges and feedback, here’s a challenge for you. See if you can tell who the most important person is in this e-learning selection:
There are 8 steps in the sales process [yes, I made these up]:
- Ask questions
- Determine needs
- Overcome objections
- Close the sale
Quiz: Multiple choice questions:
- What’s step 3 in the sales process?
- What comes after “Describe” in the sales process?
OK, so who’s the most important person in that e-learning selection? You’re right! The most important person is the one who came up with the sales process. Clearly, he or she is a valued Subject Matter Expert (SME), who is probably a favorite with the training department because he or she will actually review something and provide timely feedback.
But, should an e-learning course really be about the SME? Should an e-learning course be about the training department?