by Hannah von Bank, relationship management assistant
We’ve all made mistakes at work – some more grievous than others. For every mortified person who has accidentally closed a business call with “I love you” instead of “goodbye,” there is someone else whose slip up could have caused injury, lost someone their job or cost their company millions of dollars. We may think of these situations as an exception to the norm and/or the result of a “bad” employee, but in fact these close calls happen more often, easily, and unintentionally than you would expect, and can commonly be traced back to lack of training or misunderstanding of policy due to ineffective training. I’ve interviewed a few individuals as they reflect on their most difficult on-the-job situations.