By Hannah Hunter, Instructional Writer
Let’s say you’ve created a training program to teach restaurant employees about proper handwashing techniques. How will you know if your program is successful?
You could ask learners if they are washing their hands more now that they’ve taken the training, but they might not be completely honest. You could test learners on their knowledge of handwashing techniques, but a perfect score simply means that a learner understands a concept, not that they are practicing it.