Guest Blogger, Chris Johnson, Senior Curriculum Developer & Designer, Toyota Financial Services
It was decided Toyota Financial Services was migrating all their staff to a new customer relationship management platform.
The goal? Dramatically improve the customer’s experience when interacting with Toyota Financial Services (TFS). The approach: create an innovative, effective blended learning program for all existing call-center staff, completely revamp the onboarding program in a way that would directly improve key performance indicators (KPIs) and create training for a system and workflow that could change daily.Read More