In this episode of Iterations, Richard Sites and Angel Green discuss how managing the expectations for your team will help bring clarity to the project that will result in better communication, better reviews and ultimately a better final product!
Molly Murnane, Learning Consultant, Humana | @MollyMurnaneID
Summer and superhero movies have always gone hand-in-hand with each other, and this season has been no different. There have been so many superhero movies released, that it has been hard to keep up with the prequels, sequels, trilogies and all the other films included in a series. It’s easy to get wrapped up in the stories, the drama and courageous protagonists. The films always have a crisis that no one saw coming and only the hero can save the day!
How does this relate to instructional design, you ask? Whether you know it or not, you and I have lived this storyline too: there is a crisis on the horizon; training has been tasked to change the course of history and in doing so prevent a major catastrophe! But wait… we’re not superheroes with secret identities; where’s our mask, cape and super powers? You’re right, there are no masks or capes, but we are like the caped crusaders we see in summer blockbusters. I’ll explain why I am an e-learning superhero and how you too can use the same secret super power to save the day.
I’ve got a normal, everyday job and like many others enjoy my simple morning routine. My boss and coworkers have similar backgrounds and do similar things. My business partners depend on me to help deliver training that changes performance and provides value to the company. Like the metropolitan newspaper reporters, corporate industrialists, or demure secretaries of superhero movies, I go through my day under the radar, doing my job and fitting in with the crowd. But there is also another side of me—a side that gets really fired up when I see a “death by PowerPoint” presentation. This side of me commits to an eLearning Manifesto and watches TED Talks™ when I’m supposed to be reading training reports. This e-Learning Superhero side of me knows that the world would be a better place if we could all create training that uses appropriate context and challenges learners.
Secret Super Power
Like many of us, I didn’t end up in the training department on purpose. I fell into the job and stuck with it. Someone told me along the way that if I wanted to be great in my career, I would have to live and breathe the ADDIE model and write endless proof of concept documents referencing Bloom’s Taxonomy. These tools are useful and have gotten me this far, but now I know about the Successive Approximation Model (SAM), and I can’t go back! SAM, an agile development model, cuts through the red tape of analysis paralysis and provides learners with meaningful, memorable, motivational and measurable learning events.
Like other superhero powers, SAM may be a difficult concept to understand for those who don’t use it. Business Partners and even coworkers may reject a new instructional design model and be cautious of its ability to be implemented as easily as the well-established ADDIE. Knowing this, I use SAM as my secret super power. I enter my meetings with Business Partners, not wielding a SAM sword or a flashy new acronym. SAM’s power is so straightforward that it can go unnoticed to the untrained eye. From our business partner’s point of view, SAVVY Starts are similar to the last meeting, just more productive. e-Learning prototypes are now reviewed sooner and in smaller, dynamic pieces. The project requesters are more involved in the creation of training and are no longer surprised by the output three months later. They call on us in a training crisis; we are tasked with changing the courses in the LMS history and preventing a major catastrophe!
Be a SAM Superhero
For SAM supporters, use your secret SAM super power to your advantage. Shock and awe your project requesters with your increased resolve and confidence. Be faster than a speeding bullet with SAVVY Starts, more powerful than a locomotive with your prototypes. If you’ve tried to implement SAM and have been met with anxiety and rigidity, do not give up! SAM is a powerful tool that when used strategically can make huge improvements to your learner’s performance. Apply pieces of SAM when and where you can. Build the trust of your business partners and with each success story, implement another new concept of SAM. Fight the never-ending battle for context, challenge and activities along the way. I can’t wait to hear about your exciting adventures as SAM Superheroes.
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Molly Murnane is a Learning Consultant for Humana in Green Bay, WI where she is responsible for providing consultation and instructional design expertise to business partners, creating valuable, engaging learning experiences for classroom and virtual audiences. With nearly 15 years of experience, Molly has worked for organizations such as Zywave, Kohl’s Department Stores, and Shopko, and holds BS degree in Organizational Communications from the University of Wisconsin – Green Bay. With a passion for life-long learning, Molly also volunteers with Junior Achievement and facilitates experiential learning to inspire students to dream big and reach their potential. Connect with Molly on Twitter and LinkedIn.
In this episode of Iterations, Richard Sites and Angel Green discuss three ways that you can work around busy schedules and still get the value of a Savvy Start to kickoff your e-learning projects!
vice president - training and marketing & co-author of Leaving ADDIE for SAM
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senior instructional strategist & co-author of Leaving ADDIE for SAM Field Guide
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Click to Tweet: What if I don't have two days to get everyone together? "3 Ways to Implement an Elusive #SavvyStart" http://hubs.ly/y03Qsf0 #SAMProcess
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Click to Tweet: I love these three great ideas for implementing a #SavvyStart in my company! http://hubs.ly/y03Qsf0 #elearningprocess #kickoffmeeting
By Angel Green, senior instructional strategist | @LearnerAdvocate
The countdown has begun. The buzz is palpable in our offices. Our first ever user conference is right around the corner. So, here are the ten reasons why I believe you will want to attend:
1. Be Inspired
A bit of TED™, a dash of Ignite®, and a sprinkle of PechaKucha™. Throughout the day, you will hear from a select set of speakers (real Allen Interactions partners, respected business leaders, and of course Michael Allen) who are sure to inspire. During these brief presentations, they will share stories of challenges, successes, and most importantly real results. These speakers will encourage, engage, and motivate you.
The day will also provide inspiration through demonstrations of several award-winning, performance-driven courses (some never before demonstrated!). Seeing what is possible will help ignite your creativity.
2. Become an Agent of Change
Allen Interactions thought leaders will offer strategies and techniques designed to move your courses beyond content-driven e-learning. Learn how you can use the instructional design model of Context, Challenge, Activity, Feedback (CCAF) to create learning that produces a real change in learner performance. Through discussions with our client partners, hear how they were able to initiate change in the type of learning offered in each of their organizations.
3. Collaborate and Network
This is a day of collaboration and networking! You will participate in table team activities and discussions, making connections and gaining input from your peers in the field of adult learning. During the course of the day, you will have an opportunity to mingle with the crowd, meet Allen Interactions employees and create connections that will last long after the day has ended.
4. Set Yourself Free
Is your instructional design process or your development tool holding you back? Are you being asked to create courses faster, cheaper, and with greater appeal to learners? Learn how an iterative process shifts focus from analyzing and revising content for approval to designing and developing performance driven interactions. See how anyone can go from creating content to developing serious learning, without a degree in computer science.
5. Get Answers to Tough Questions
Are there concerns that keep you up at night? Perhaps you wonder about how you are, or should be, measuring the effectiveness of your training. Maybe you are curious about what’s on the horizon for the industry? Should you focus on a mobile strategy, gamification, social learning? How should you allocate your personal development and your organization’s resources amid an ever-changing swirl of trends and buzzwords? Well, who better to discuss these questions (and any others you may have) than with the experts and peers that will all be gathered together in this room!
How do you move from storyboarding to prototyping? Why is it better to communicate without words? What is a Savvy Start and how can it help ensure a better product? How, and when, do you get learners involved? How can you work better with your SMEs? What are some creative instructional treatments that appeal to the learners and the stakeholders? You’re bound to learn more than you ever dreamed possible for one day!
7. Build Your Own Action Plan
Great intentions are wonderful, but change only occurs from action. As part of the user conference, you have an opportunity to create an action plan to take home with you. The guide will prompt you to document specific steps you commit to taking, discussions you need to have, and new techniques you will attempt upon returning to reality.
8. Share Feedback
You don’t need to be one of our client partners to share your feedback - we have a social presence, we offer training sessions, books, workshops, webinars, blogs, case studies, demos, white papers and products available to the public. What would you love to see Allen Interactions offer? How can we improve our industry outreach? What can we do to help you? Of course, if you are a client partner, we’d love to hear about your experience as well!
9. Make a Difference
As an industry, we should push ourselves to do better—for our learners, for our organizations, and for ourselves. We should feel compelled to challenge the status quo. Our learning interventions should no longer burden the learners, with little to no measurable benefits to the organization. In this user conference, our goal is ignite a spark in you to commit to making a difference. Together we can move the needle, making a change in the industry, one course at a time.
10. Visit Chicago in September
We’re still in the thick of summer now, but fall is right around the corner. Chicago in September is bound to offer beautiful foliage, crisp air, and a feeling akin to the beginning of a new school year—where everything and anything is possible.
I can’t express how excited we are about our first ever Allen Interactions’ hosted conference. With each internal planning session we have, the anticipation only grows more intense. We really think you’ll find such value in attending. I hope to see you there.
by Richard Sites, vice president - training and marketing | @rhillsites
Over past couple of years, I have taught a number of workshops on SAM (Successive Approximation Model) and have given even more talks on the subject. In these workshops and talks, I always get the same basic questions, which I guess makes sense since I am talking about the same thing. But, the one question I can guarantee I will be asked is, “How do I implement SAM in my organization?”
While I am happy to be asked this question, as I firmly believe organizations benefit from the efficiencies and improvement in quality gained in an iterative process, this is a tough question to answer! Truthfully, it is nearly impossible to answer even in a 2-day workshop, let alone a 90-minute lecture. Since I do encounter this question so frequently, I have learned to focus my answer on a few key factors that increase the likelihood of success.
Angel Green and I often use the phrase “moving the needle” to describe the efforts when implementing SAM in an organization. By “moving the needle”, someone is making incremental changes that produce noticeable results.
Let me share some of these incremental changes with you.
- Start at the start.
There is no better way to build excitement for the power of an iterative design than to kick-off with an active brainstorming and sketching session, which is called the Savvy Start in SAM.
Sure, we recognize that you might face resistance when asking for the full amount of time required of a Savvy Start (as described in the book), but perhaps you can facilitate a one-hour brainstorming session on a single performance event or objective. The energy and excitement generated from a robust brainstorming/sketching/prototyping event goes a long way to build credibility within the organization for a new instructional design approach.
- Select a project that is reasonable in size to start.
SAM is a powerful process that can handle even the largest learning and development projects. But, when it’s your first attempt at it in your organization, discretion is the better part of valor.
In line with this approach, you may opt to pick a small part of bigger project to implement SAM principles and activities. Either way, make sure that you give yourself, and SAM, the best chance for early success.
- Find places in your process where you can add SAM principles and practices.
Often the processes we use to design and develop learning events are a combination of ISD practices and organizational requirements. These processes usually look for the opportunity for approval and review, not for how a deliverable is created – giving plenty of ways to incorporate iterative design.
For example, instead of spending a lot of time analyzing content, why not have a brief brainstorming, sketching, prototyping meeting with a small number of colleagues? Both of these strategies can help you create a design document, but by the process of challenging your design with others, you are more likely to arrive at a higher quality product.
As I mentioned earlier, answering the question of how to implement SAM deserves a lot more than a single blog post. So, if you’d like to learn more strategies for implementing SAM, please join us at the Allen Interactions User Conference in Chicago on September 22.
by Richard Sites, vice president - training and marketing | @rhillsites
Yesterday, Angel Green and I hosted a webinar titled “5 Savvy Tips for a Successful e-Learning Project Kickoff.” The goal of the webinar was to provide specific actions you can take to improve the start of your projects. If you are interested in checking out the recording of the webinar, you can find it here.
In the webinar, we shared the following tips:
- Put down the binder and walk away from information.
- Avoid analysis paralysis.
- Get the right people in the room.
- Be ready to listen.
- Brainstorm, sketch, prototype, repeat.
Now, it’s nearly impossible to cover everything in a 45-minute webinar, and of course, we didn’t. There were so many great questions asked by the engaged participants, but unfortunately we couldn’t address all of them. However, as promised during the webinar, we wanted to be sure to provide answers to most of them. So, here goes!
- Can you define/review the SAM acronym?
SAM stands for Successive Approximation Model, an iterative instructional design and development process. It's an advanced development approach we’ve used here at Allen Interactions for years that was created by Michael Allen. We have a lot of information on our website and in Leaving ADDIE for SAM and the Leaving ADDIE for SAM Field Guide.
- Would you consider virtual meeting being "in the room”?
Hosting a virtual Savvy Start, the kickoff brainstorming meeting in SAM, can be tricky, but not impossible. If everyone can see the sketches, each other, and the prototypes, then you should be fine to proceed with a virtual meeting. However, make sure you inform the participants in advance of the need for them to stay focused and participate. Otherwise, your meeting will not be as successful as one that is in person.
- What kind of talent do you need on your team to pull off a successful brainstorming project kickoff meeting like a Savvy Start?
At a minimum, you should have an instructional designer (ID) and a prototyper. These can be the same person – and often are. A project manager is important, but if this person is not available, or the Savvy Start is an abbreviated version, the ID and prototyper are the most critical.
- So at the beginning of the brainstorming meeting, are the expected behavior changes already identified, or do you work this out in the brainstorm as well?
Yes and no. There may be SOME behavior changes identified and brainstorming these moments is a great starting point. But during the initial brainstorming, other essential behavior changes typically arise—these also need to be sketched and prototyped to ensure the training addresses all key performance moments.
- So how much content should a designer get to know before the Savvy Start?
Angel and I address this point briefly in the Leaving ADDIE for SAM Field Guide, but you should know enough to be able to participate in the conversation. More importantly, you should know where to find things later versus becoming an expert on the subject.
- Do you ever do any other types of needs assessment (surveys, interviews) other than "getting everybody in the same room?"
You certainly can (and should) conduct other types of assessment to support the design efforts. But, the purpose of the Savvy Start (“getting the right people in the room”) is to proof out the performance moments more effectively. More importantly, the brainstorming and prototyping that occurs in the Savvy Start provides direction on the type of questions you should ask. In other words, the Savvy Start gives you an initial design concept to “proof out” during additional discussions (surveys, focus groups, one-on-ones, etc.).
- Just to clarify, you are using SAM to facilitate these projects?
Yes. Allen Interactions has been executing SAM for over twenty years. It’s not just what we promote, it’s what we do every day.
- What do you do if you get people in a room and you have one or two people who are stuck on their belief that the issue is X when in reality it is Y?
Be happy! Just imagine if you would not have found this out until the end of your project. The time, money, and effort you have saved by identifying this early is immeasurable. Brainstorming the performance event and then sketching and prototyping out the event should provide the opportunity to highlight the real issue (or maybe find out that it really is X and not Y!).
- What if you are not a good sketch artist? My concern is that the vision that comes through your fingers onto a whiteboard may be very different than the one in your head. I wouldn't want the client stakeholder completely misled by the lack of my fine art talent!
The whole point of sketching is that it is rough and basic, not refined and exact. Everyone can sketch. Don’t worry so much if it’s perfect as long as it conveys the fundamental objects and their relationship to one another. During her upcoming webinar, Design Thinking for Instructional Designers, Angel Green will talk about the power of a sketch, and how to abandon the need for perfection as an instructional designer.
- Can you clarify/elaborate how to avoid analysis paralysis? This is a problem my team has frequently.
The best way to avoid overanalyzing is to laser focus on the specific performance moments. And, when you get to these performance moments, be careful not to spend time thinking through all possible permutations of every potential scenario. In SAM, you continually analyze and evaluate throughout the phases of SAM as the instructional product is developed (from sketching through gold).
I hope that the answers to these questions provide some insight into the benefits of being savvy with the way you start your projects. By avoiding excessive information early, moving past analysis, gathering the right people together, listening and brainstorming, and sketching and prototyping, hopefully you can get your learning and development projects off on the right foot.
For more on effective design techniques, join Angel Green for her upcoming webinar on Thursday, June 26, Design Thinking for the Instructional Designer. In this webinar, Angel will address ways to ensure that your projects include good design and how to effectively work with your team to build better learning events.
Date: Wednesday, May 28th
Time: 1:00 - 1:45 PM Central Time
Can't Attend? We will send you a recording and materials!
When you start a new e-learning project, is it exciting? Is it fun?
Do you walk away with a shared vision of success among the project team members?
Or, like many people do you feel apprehensive about project schedules, overwhelmed by content, and isolated—stuck on an island alone with your computer?
We believe project kickoffs are the most vital way to ensure a successful project.
We believe this so much that we have a name for our project kickoff meetings—the SAVVY Start! Join Richard Sites and Angel Green, authors of the Leaving ADDIE for SAM Field Guide, in a complimentary webinar in which they will share their five savvy tips for kicking off a successful e-learning project.
In this webinar, you'll learn real strategies you can implement to make your e-learning project kickoffs fun, exciting, engaging, and a real team-building experience.
Richard Sites and Angel Green are live from ASTD ICE 2014! Join them to hear more about our exciting week!
More from Allen Interactions!
The Leaving ADDIE for SAM Field Guide, written by Richard Sites and Angel Green, made its official debut at ASTD's International Conference & Exposition in Washington, D.C., May 2-7!
This companion to Michael Allen's 2012 bestseller, Leaving ADDIE for SAM, provides the job aids, tools, and templates you need to put the SAM methodology in motion and take your ISD practice to new heights.
To learn more about the Leaving ADDIE for SAM Field Guide, download the complimentary foreword written by Michael Allen and the preface!
by Ann Iverson, instructional designer
Spring is here and love is in the air. So it’s the perfect time to make a relationship confession: My heart belongs to SAM*. There! I’ve said it, and I’m glad it’s finally out in the open!
As an instructional designer with close to 20 years of experience in the learning industry, I’ve seen a lot of changes. Technological, social, and cultural advances have helped e-learning evolve from simple “page turners” to highly interactive, engaging experiences. Through it all, a few models and systems prevailed. One of those is the ADDIE* process, which I clung to dearly for most of my career.
ADDIE helped me through many tight spots early on when I had nowhere else to turn. Those five steps carried me through client conversations when stakeholders exclaimed, “We don’t have time for a needs analysis!” or “We don’t have budget to evaluate!” I could always count on ADDIE to help me provide the rationale I needed for the essential steps in developing the right learning solutions.
So when Dr. Allen introduced me to SAM, I was cautious at first. I asked around, “What does SAM have that ADDIE doesn’t?” Turns out, when it came to ADDIE, I was in denial. In my heart, I knew something was missing, but I wasn’t ready to let go. Sure, I’d been burned in the past when stakeholders provided valuable feedback just a little too late according to the project timeline. ADDIE was comfortable, but SAM was becoming hard to ignore, especially after I heard so many great things. It wasn’t long before I gave SAM a try and soon realized that it was a great fit for me. SAM and I have been going strong since then, and here are a few reasons why:
SAM is engaging and fun.
ADDIE’s linear process can feel a bit limiting and claustrophobic. Who wants to be told you can’t have an idea because the window for that is now closed? And moving the project along in an assembly-line fashion doesn’t allow for exploration and fun. Rather than pulling the client along to project completion, SAM creates space that allows for partnership, creativity, and play.
SAM encourages open conversation.
Instead of holding ideas and input for a single, large-scale review, SAM allows stakeholders to provide frequent feedback in small chunks allowing for revisions when they cost the least. Brain bursts can’t be scheduled! SAM welcomes fresh ideas as they come along and keeps the communication flowing in an open, honest way.
SAM respects relationships.
SAM’s iterative process respects the client relationship. Rather than setting one party up as the “Ultimate Expert” who drives the project, the iterative process allows everyone to collaborate and offer revisions. Each member of the team is a contributor to the final product, which results in more effective decisions and solutions overall.
SAM brings out the best in people.
Regardless of your role on a project – learning expert, subject matter enthusiast, project manager, job supervisor, front-line worker, etc., your voice matters! You are part of a high-performing team that demands your participation. Everyone on the team is valued, and their strengths and energy are leveraged to create high-quality learning solutions.
SAM is simple.
SAM is simple and flexible so that anyone creating great e-learning can apply it in their own work. SAM allows for transparency, so stakeholders get a vision of the solution early in the process and can provide feedback right away. This input is what makes learning projects with SAM so successful.
So now you can see why I’m so drawn to SAM! ADDIE and I had a great thing going while it lasted, but I’ve moved on. I’m not saying you should move on too, after all, relationships are complicated, but I know I’m having a lot more fun with SAM. The choice is yours!
*SAM stands for Successive Approximation Model, an agile development model we use here at Allen Interactions to ensure learning, retention, and business impact are achieved for organizations. Our approach with SAM involves making repeated iterations to move closer to the final product with each milestone.
*ADDIE is a generic term for a five-phase instructional design model. Each step has an outcome that feeds into the next step in the sequence.