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Microlearning: Overcoming 4 Assumptions

By Ellen Burns-Johnson, Instructional Designer / @EllenBJohnson 

If we’re not focused on the right problems, we can’t be sure that microlearning is the right solution.

The training industry’s interest in microlearning shows no signs of slowing. We’ve seen an enormous response to the ebook and blog posts we’ve shared on the topic, and an increasing number of clients are asking us to help them create microlearning solutions.

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How Toyota Leveraged Six Technology and Process Keys to Improve Call Center KPIs

Guest Blogger, Chris Johnson, Senior Curriculum Developer & Designer, Toyota Financial Services

It was decided Toyota Financial Services was migrating all their staff to a new customer relationship management platform.

The goal? Dramatically improve the customer’s experience when interacting with Toyota Financial Services (TFS). The approach: create an innovative, effective blended learning program for all existing call-center staff, completely revamp the onboarding program in a way that would directly improve key performance indicators (KPIs) and create training for a system and workflow that could change daily.

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5 Instructional Design Insights from The Marshmallow Test: Part 2

By Edmond ManningSenior Instructional Strategist

Welcome back!

In my last blog, I introduced the 2014 book, The Marshmallow Test by researcher Walter Mischel. His life’s work reveals insights collected from decades of research on willpower and its relationship to decision-making. While this book was not written for instructional designers, the implications for the affective domain are fascinating.

My previous blog addressed the power of “hot and cold focus” in decision-making moments as well as how we might use those insights in creating training experiences. Now, I’d like to share insights equally applicable to the world of training.

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5 Instructional Design Insights from The Marshmallow Test: Part I

By Edmond ManningSenior Instructional Strategist

My favorite analysis question to ask clients is: “What if your target audience already understands how to perform the behavior you’ve outlined, but just doesn’t feel like doing it?”

Very often, I receive a blank stare with a standard answer. “They have to do it. It’s their job.”

I never get to say what I’m thinking, “Well then, why aren’t they?”

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Three Essential Design Elements for Effective eLearning Gamification

By Carrie Zens, Director of Marketing / @carriezens 

I am continually mesmerized by the crazy, fast-paced evolution of technology. There are oodles of apps for educational, informational, productivity, and recreational use available on our mobile devices. And lots of games. Games, games, games.

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eLearning Design: Assess? When? How?

By Michael Allen, Chairman & CEO, Allen Interactions 

eLearning can’t do everything. It can’t detect frustration by observing facial expressions and body language (yet). It doesn’t know if a learner is just throwing out any answer to see what feedback happens or if a learner is sincerely thinking the answer is correct. Today, elearning is pretty much blind to many of the cues a personal mentor or instructor would note and use to guide a learner.
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Slides & Webcast: Six Simple eLearning Success Strategies

As instructional designers, we know the difference between presenting information and providing learning experiences. But we must often get the support of others for doing more, and that’s not always easy. Sometimes eyes glaze over as we attempt to explain all the steps necessary in creating effective instruction and getting adequate funding. So we want to be sure we aren’t making things more complicated than need be.

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Why is Good eLearning So Rare?

By Michael Allen, Chairman & CEO, Allen Interactions 

One might ask a broader question, just for perspective: Why is good training so rare? Indeed, all of us have been in programs where we wished the clock on the wall would tick faster. We’ve tried to stay focused. Tried to stay awake. But annoyance and thoughts of how great it will be when the class is over become all we can think about.

So, perhaps elearning doesn’t have a greater share of the boring training market than any other form of instruction. But I can’t take comfort in that.

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The Ethics of Instructional Design

By Edmond ManningSenior Instructional Strategist

With so many fascinating topics in our world of learning design (mobile learning! MOOCs! Gamification!) we forget to discuss the sticky, ambiguous issues at the core of our world, topics that don’t have easy answers or a body of research for us to invoke.

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Eight EGGcellent ELearning Blogs for Your Easter Basket

 By  Carrie ZensDirector of Marketing @carriezens

 It's that time of year again. And, like many holidays, it's super fun to see Easter through the eyes of children. Having three little boys, I love to see their creativity and joyful messiness explode while decorating Easter eggs. It brings me back to my childhood days of hunting for Reese's Peanut Butter Cup Eggs hidden in every nook and cranny of our house...and the thrill of discovering where that Easter Bunny stashed my long awaited basket which normally included a plush, stuffed bunny and candy. And it's just plain fun watching my oldest navigate a scavenger hunt to uncover the next clue to the end goal of Easter candy and other goodies (Auntie likes to spoil!).

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